Contact Tracer

Bureau, Putnam, Marshall County Health Departments   Princeton, IL   Part-time     Social Service
Posted on July 31, 2020

The Bureau, Marshall, Putnam County Health Departments, is hiring numerous Contact Tracers to support Illinois Public Health's efforts in performing COVID-19 contact tracing.

Position Summary

BMPCHD is organizing teams of community contact tracing staff across our Tri-County, as a key strategy for preventing further spread of COVID-19. The Contact Tracer will work with patients to help them recall everyone with whom they have had close contact during the time-frame while they may have been infectious, then contact the individuals to let them know of their potential exposure. Contact Tracers will be provided scripts to follow, and must comply with policies and procedures provided by IDPH, and comply with Human Subjects training regarding confidential information related to personal information.

Essential Duties & Responsibilities

Participate in IDPH training to learn procedures for contact tracing and scripts to follow. Follow scripts when communicating with patients and contacts. Contact Tracers are not permitted to deviate from the script or provide information that is not included in the script. Call patients who have been newly diagnosed with COVID-19 to provide support and gather information. Help patients recall everyone with whom they have had close contact during the time-frame while they may have been infectious. Call the contacts to discuss their potential exposure. Communicate with contacts in a professional and empathetic manner. Collect and record information on symptoms into a Client Resource Management platform CRM. Provide contacts with information about how to separate themselves from others who are not exposed, how to monitor themselves for illness, and if appropriate, refer them to testing according to procedures or to a Resource Coordinator for additional resources. Call each person under active monitoring daily for 14 days to check that there is no onset of symptoms. Maintain contact with supervisor. Conduct other related duties as assigned.

Minimum Qualifications

High School Diploma. Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress. Ability to communicate verbally in a professional and empathetic manner. Excellent organizational skills. Good critical thinking skills. Ability to handle confidential information with discretion and professionalism. Proficiency with computer software and ability to learn how to use CRM platform. Work experience and / or lived experience with communities experiencing / at risk of disproportionate COVID-19 impact. Ability to speak, read, and write in English. Familiarity with our Tri-County geography.

Desired Qualifications

Fluency in a second or in multiple languages a plus (specifically Spanish). Please indicate languages spoken in your application and/or cover letter. Preference will be given to residents of Bureau, Marshall, and Putnam County. Prior experience in contact tracing.

Important Information

This is a part-time temporary (up to 20 hours per week) position. There are multiple positions available to start immediately with various shifts (daytime, evenings and weekends). Preference will be given to residents of Bureau, Marshall, and Putnam County. The pay rate for this position is $18.00 to $18.70 per hour. As part of the application process, you must submit contact information for at least one managerial reference. The offer of a position is conditional upon an applicant's successful completion of health physical, drug screening, and a background check.



Bureau / Putnam / Marshall County

Administrator Hector M Gomez

526 Bureau Valley Parkway, Suite A

Princeton, IL 61356

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