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Information Technology Support Associate

PMA Financial Network
Naperville, IL Full-time
Posted on September 17, 2019

Company Summary:

PMA Financial Network, LLC has been a leading provider of financial services since 1984, and currently serves over 2,500 school districts and other public entities in eleven states. The company has built a reputation as a reliable, professional financial organization offering unique products and services for public sector clients. PMA prides itself on employing “best practices” in its delivery systems. Public entities turn to PMA as a trusted partner and integral component of their long-term financial success.

Summary:              

The Information Technology Support Associate is primarily responsible for providing exceptional internal and external client services; partnering with respective LOB: Lines of Businesses and valued colleagues to explain train and/or expeditiously and efficiently support business needs; including the following: troubleshoot and solve printer, pc, laptop, general network issues, phone / conference call set-ups and questions, configurations, pc/laptop set-ups, load software, answer Microsoft Office questions, promptly  provide employee and LOB friendly, accurate IT expertise. 

Essential Functions:                              

  • Consistently demonstrates exceptional internal and external service with clients, along with the core values: Integrity, Commitment and Performance.
  • Models, mentors, and leads colleagues\teams to develop innovative methods and approaches for efficacy.
  • Spearheads exceptional, long lasting organization-wide client relationships to achieve goals.
  • Steward of compliance, coordinates with company staff to gather, analyze, summarize, and prepare recommendations and reports.
  • Assist with server updates, patch updates and data backups, along with installing servers, pc’s, and laptops.
  • Troubleshoot and resolve phone related issues between offices.
  • Designs, specifies, configures, installs, and maintains local area network hardware, software, and telecommunication services such as personal computers, system software applications, printers, servers, routers, bridges, switches, modems, cabling, and internet service providers.
  • Creates test transactions and runs tests to find errors and confirms program meets specifications.
  • Support Excel programming for various departments.
  • Communicates with other departments to report and resolve software, hardware, and operations problems.
  • Assist with resolving tech related issues between offices.
  • Maintain documentation of projects involving hardware and software.
  • Occasional work after-hours or weekends along with some limited travel to the other state office locations
  • Other duties and responsibilities as assigned by management.

Education and/or Experience:               

Bachelor’s degree (B.A.) from four-year college or university; or one to three years’ experience; supporting remote users, experience in deploying and supporting desktops, laptops, phone systems, maintain patches, service packs and hot fixes for computers and servers.  and/or training; or equivalent combination of education and experience. Possess an understanding of LAN/WAN and mobile computing environments; proficiency with Microsoft office software and the complete line of Microsoft Server applications.

Possess a valid acceptable Driver’s License and MVR: Motor Vehicle Report

Possess strong organization, communication and planning/management skills.

Able to solve complex trouble-shooting and documentation activities

 

 

                        

PMA Financial Network, LLC is a highly collaborative environment with cross-functional relationships.  The Information Technology Support Associate will be engaged across all working groups and levels; working closely with the company’s Vice-President of Information Technology and respective LOB leaders for IT delivery efficacy.