Teller - Part TimeTwin Oaks Savings Bank, a division of Ottawa Savings Bank
We are searching for an organized, attentive Part Time Bank Teller to provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals. The Bank Teller will respond to customer requests and inquiries, make recommendations about bank products and services, maintain and balance cash supplies, and keep track of bank records and financial information.
To succeed as a Bank Teller, you should have a professional appearance and a customer-focused attitude. You should be courteous, efficient, helpful, and accurate. Development in this role is progressive:
Retail Teller 1: Has less than one year of experience. Possesses excellent customer service skills and is able to master transactional and routine customer service, similar to traditional teller functions. Is able to recognize customer needs and potential relationship building opportunities. May occasionally need assistance with complex issues.
Retail Teller 2: In addition to Retail Teller 1, this role expands to include sales and service of all deposit products and services. Will be able to work independently and will require little assistance.
Retail Teller 3: In addition to Retail Teller 1 and 2, this role is proficient in the areas of opening and closing accounts. Fully-developed Retail tellers may give some direction and guidance to other teller levels and may act as a Retail Lead.
It is the mission of Ottawa Savings Bank to be the preferred provider of targeted financial services in the communities we serve based on strong customer relationships and financial strength. Our goal is to listen to and understand customer needs, create customer loyalty, shareholder value, employee satisfaction and contribute to the quality of life in our communities.
It is the vision of Ottawa Savings Bank to be the real community bank in its market area by creating a true differentiation between Ottawa Savings Bank and all other financial institutions in the communities we serve. We will provide employees an environment that encourages ownership in the company while recognizing their professional development, creativity and ambition. We will operate within all regulatory guidelines while fostering an environment that promotes respect and accountability. We will accomplish our vision through a commitment to good decision making, profitable growth, customer service and community involvement.